xfinity router not working

Technical glitches and errors are inevitable, especially when it comes to electronic devices like wireless routers. Having said that, if you have an Xfinity Router, you might often notice that the Xfinity Router not working, and you are not able to access the internet. While there could be multiple reasons for the occurrence of such issues, you can follow some simple yet effective troubleshooting techniques to resolve the various issues of the router. Read on to explore them and get answers to some of the most commonly asked questions about Xfinity Router problems.

Xfinity Router WiFi Not Working

Instances might occur when you notice that the Xfinity modem router WiFi not working and you can’t access the internet. In most cases, a lack of communication between the router and your modem results in this. In addition, if there’s any glitch at the ISP’s end, you can’t connect to the internet, even though you are connected to the wireless network of the Xfinity Router. You might start wondering or have queries like why my Xfinity WiFi is not working.

If you see that the Xfinity WiFi Router not working, start with a quick restart of the device. All you need to do is first turn the router off and disconnect the power adapter of the router from the electric socket. You need to connect the power adapter back after two minutes and check if the issue, Xfinity Router not working is resolved.

What to Do If Xfinity Router Login Not Working?

Setting up your Xfinity Router or making any changes to your existing router settings requires you to perform an Xfinity Router login and gain access to the admin console of the device. But, if you see that the Xfinity Router login not working, you need to check if the below-mentioned details are used:

  • The correct IP address of your router
  • Correct username and router login password
  • A compatible web browser

If you are sure about the pointers listed above, first, connect the router to your computer either wirelessly or using an Ethernet cable. Once the connection is established, you need to open the web browser and type the default IP address of the router in the browser’s address bar, and press Enter to open the router login page. Further, you can provide the login credentials of the router in the fields provided and click on “Login” to log into the admin console and make necessary changes to the router’s settings.

Xfinity Router Parental Controls Not Working? Here’s the Fix!

Setting up parental controls on your Xfinity Router gives you an excellent opportunity to manage what sites and information your kids or family members access on the internet. If you have already set up the parental control; however, see that Xfinity Router parental controls not working, then there’s something wrong with the settings you’ve made. It is recommended that you refer to the user manual before making any changes to the router, especially if you are new to routers.

You can follow the below-mentioned steps to ensure the correct setup of parental control on an Xfinity Router:

  1. Ensure that the router and your computer are connected.
  2. Open a web browser on the computer and visit the IP address, 192.168.1.1 or 10.0.0.1.
  3. Provide the router login credentials to log into the admin console.
  4. Click on the “Parental Control” option on the left-hand panel and select “Managed Services”.
  5. Click on “Enable” and do the following under the various tabs:
  • Under Blocked Sites, click on “Add” and enter the website URLs you want to block, and set up a time schedule.
  • Under the “Blocked Keywords” tab, click on the “Add” option to your right and enter the keyword (s) appearing on the websites you want to block.
  • Under “Trusted Computers”, specify the devices to which you’d like to give access to the internet by marking “Yes”.

How to Fix Xfinity Router Port Forwarding Not Working?

Xfinity Routers also give an option to do port forwarding; however, it depends on the devices getting an IP address from the DHCP. In case you aren’t able to set port forwarding for a device using a static IP address or if you notice that Xfinity Router port forwarding not working, remove the static IP in the Gateway Admin Tool and try to port forward again.

Troubleshooting Xfinity Router Ethernet Not Working

Although your Xfinity Router fulfills wireless internet requirements, it might happen that you don’t have access to any Wi-Fi-enabled devices. In such cases, you can use the Ethernet port of the router to connect your device to the router and access the internet. However, if you see that the Xfinity Router Ethernet not working, you can follow the below-mentioned steps to troubleshoot the issue:

  1. Ensure that you have connected one end of the Ethernet cable to the LAN port of the computer another to one of the LAN ports of the router.
  2. Check if the Ethernet port of the router or the computer has any physical damages.
  3. Check if the Ethernet cable connecting the router and the computer is in proper condition. If not, replace the cable with a new one and check if the devices are connected.

On the rarest of occasions, if the above-mentioned steps don’t work, reset Xfinity Router by pressing and holding the router’s reset button for about 10 seconds and releasing it. However, before you reset the device, it is recommended that you note down the existing router settings on a notepad to which you can refer later while reconfiguring the router later.

Common Queries about Xfinity Router Problems

  • Why is my router on but not working?

If you notice that the router you are using is on but not working, check if the Ethernet cable is properly connected to the router and your modem. In addition, ensure that you are connecting to the correct wireless network.

  • Why can’t I connect to this network Xfinity?

If you aren’t able to connect to the Xfinity network, check if you are trying to connect to the relevant SSID, i.e., the wireless network. Secondly, ensure that you are using the correct WiFi network key to connect to the wireless network.

  • What lights should be on my Xfinity router?

The power light, online light, and wireless light should remain on and glowing on your Xfinity Router. Any dullness or blinking of red or orange light will restrict you from accessing the internet.

  • How do I reset my Xfinity WiFi router?

To reset an Xfinity Router, you need to press and hold the router’s reset button for about 10 seconds and release it. You will notice that the status lights of the router flash and the router restarts.

  • Why is my internet connected but not working?

If your internet connection is fine and shows connected; however, you are not able to access the internet, it means that the wireless feature of the router isn’t working. Another reason could be that you didn’t connect any Wi-Fi-enabled device to the router or the wireless network.

Final Thoughts

Xfinity Routers are among the most popular networking devices; however, issues like Xfinity Wireless Router not working, Xfinity Router WiFi not working, Xfinity Router password not working, etc. often hinders your productivity at work. Once you find the root cause behind an issue, you can follow the various troubleshooting techniques we’ve discussed here and ensure continued access to the internet.

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